Support Service

In the vast majority of cases, EXIM companies fail to obtain the justified refund due to vendors’ inefficiencies and lack of incentive to complete the refund transaction. We have the expertise and strong, global connections with your ocean freight vendors to navigate the refund process and advocate for a successful resolution favouring the customer.  We utilize our expertise on a contingency only basis, so you can have the experts complete your ocean freight refunds without the need for expensive consultants or generic freight auditors who lack the expertise to navigate all aspects of your recovery.

We bring in the expertise to take out the hassles of bond cancellation once the freight is realized. Our professional team will do all the necessary documentation and coordinate with the bond issuing agency to carry out the bond cancellation. The service encompasses all your freight bond requirements at any given time.

The business of foreign trade requires a thorough working knowledge of the latest rules and provisions in force from time to time. KPS will be your liaising partners in the field of licensing and policy procedures and handhold you through the complete licensing formalities w.r.t the Director General Foreign Trade. We are abreast with the latest in export import policies and procedural formalities with respect to your line of business. Our uncompromised service and follow-ups make sure that our clients achieve the desired goals in the least possible time.

KPS has in-depth expertise in managing documentary and regulatory compliance related to STPI. We assist you in obtaining approvals to set up STPI units; we also hand hold and complete the legal formalities and procedures, including record and document management. We provide consultation and documentation support to the STPI units to perform their daily activities smoothly by handling their flow of goods effectively. We ensure the availability of documents and related information for Customs and central excise audits, and also facilitate customer in facing audits.

We realize that our responsibility does not cease just after your freight has arrived safely. We offer specialized post shipment activities through our team of experienced and knowledgeable individual professional. The services include EPC, ARE and Drawbacks. Our reach and location at prime ports enable express service ensures that the relevant paperwork is complete and accurate in all aspects and is submitted to the appropriate authority in time.